Your Digital Customs Brokerage
Customs support that starts wherever you are.
Assista gives individuals and businesses a direct digital path to customs guidance, document review, declaration preparation and submission, and full import clearance — reviewed by a licensed customs broker.
Assista Virtual Desk
Digital Services
Everything you need to begin your customs journey.
Supporting importers and businesses throughout The Bahamas.
Start Here
How We Can Help
Professional support for your import journey.
Import Clearance
Personal Import Clearance
An end-to-end managed path for individuals — from documents to release.
Clear My Import →Commercial Import Clearance
One-time or ongoing customs-clearance support for businesses.
Clear a Business Shipment →Vehicle Import Clearance
Guided clearance for personal and commercial vehicle imports.
Clear a Vehicle →Customs Document Services
Document Review
Have your documents checked for completeness before further action.
Review My Documents →Declaration Preparation
Assista prepares your customs declaration from the documentation you provide.
Prepare My Declaration →Declaration Submission
Formal submission of a ready declaration through Click2Clear.
Submit My Declaration →Plan Before You Import
Get a free preliminary estimate of your import charges.
Use the Assista Duty Calculator to explore possible duties, taxes, and related import charges before purchasing or shipping your goods.
The Duty Calculator gives an indicative estimate only, based on the information you provide. It is not a final tariff classification, customs declaration, or assessment — the final amount is determined by Bahamas Customs at the time of clearance and may differ from the estimate shown.
Need help? Ask Ava.
How Our Virtual Office Works
Professional customs support without unnecessary travel.
Assista is designed for clients who need clear answers and efficient service without unnecessary travel. Most matters can be started, reviewed, documented, and managed digitally through our website, email, telephone, and WhatsApp.
Connect online
Start through the website or WhatsApp.
Share your information
Submit shipment details and supporting documents.
Receive professional guidance
Your matter is reviewed and the next steps are explained.
Proceed with confidence
Approve the service, make payment, and receive updates digitally.
Why Assista
You deserve clarity before important decisions are made.
Customs clearance can affect your time, money, shipment, and business. Assista helps you understand the process, prepare properly, and move forward with confidence.
Careful, defensible handling
Every customs matter is approached carefully, with attention to the applicable requirements and supporting information.
Clear costs, no surprises
You receive clear explanations of the process, professional fees, expected costs, information required, and next steps.
Understand before you decide
Assista explains before acting so that you understand the decisions connected to your shipment.
Personal, direct attention
You receive personal attention, professional communication, and updates throughout the process.
How We Work
The Assista Way
A disciplined approach built around clarity, preparation, client care, and professional responsibility.
Facts Before Assumptions
We begin with the information and evidence, not guesswork.
Measure Twice. Cut Once.
Careful preparation reduces preventable mistakes, delays, and unnecessary cost.
Education Before Execution
You should understand the process and important decisions before action is taken.
Compliance Before Convenience
We do not trade lawful requirements for shortcuts.
Assista Academy — Coming Soon
Practical customs education for importers, explained in plain language.
Until the Academy opens, follow Assista's social channels for verified tips, reminders, and new educational content.
Common Questions
A few things clients often ask.
How do I get started with Assista?+
Use the Start Here bar above, get Quick Guidance, follow the Document Submission guidance, or message Assista on WhatsApp. Assista will review what you send and confirm the appropriate next step.
What does a customs broker do?+
A licensed customs broker prepares and reviews the documentation required to clear goods through Bahamas Customs, and guides clients through the requirements that apply to their shipment.
What documents should I provide?+
This depends on your shipment. Common documents include the commercial invoice, bill of lading or air waybill, and packing list. Assista will confirm exactly what's needed once you submit your request.
Can Assista estimate duties before I import?+
Yes — use the free Assista Duty Calculator for an indicative estimate of duties, VAT, and related charges before you buy or ship. It's a self-service planning tool, not a final tariff classification or customs declaration, and the actual amount is determined by Bahamas Customs at the time of clearance and may differ from the estimate shown.
How should I send my documents?+
Contact Assista through WhatsApp or email. We will confirm what is required and provide submission instructions. Avoid sending unrelated or unnecessary sensitive information.
Your Assista Virtual Desk Is Ready
Start with the information you have.
Not sure where to start? That's perfectly okay — we'll help you figure out the rest.
Submitting a request does not automatically create a client engagement or guarantee customs clearance. Assista will review the information and confirm the appropriate service.