Payment & Fee Guide
Know what you’re paying for — before work begins.
Assista separates professional service fees from Customs duties, taxes, levies and other government charges so you can see what belongs to the brokerage service and what belongs to your import.
Published fees below are a guide to common Assista services. Complex, commercial, agency-coordination and non-standard matters may require a tailored quotation.
How the money flows
Professional fees and Customs charges are not the same thing.
Assista Fee
Your professional fee covers the brokerage, review, preparation, submission or assistance you requested.
Customs Charges
Duty, VAT, levies, excise and other government charges belong to the import and are separate from Assista’s fee.
Payment
Assista confirms what is due, when it is due, and which payment method applies before the next stage of work begins.
Clear Record
Your quotation, payment information and applicable Customs charges remain clearly separated for transparency.
Professional Fee Guide
Common published Assista service fees.
These fees cover professional services only. Government duties, taxes, levies, freight, storage, carrier charges and other third-party costs are separate.
Document Review
Document Preparation
Declaration & Submission
Final pricing depends on the work required and whether the service is standalone or part of a larger clearance engagement.
Import Clearance
Government Agency Coordination
Agency fees, permit fees, inspection charges and other government costs are not included unless expressly stated.
Complex / Non-Standard Matters
Where the scope cannot be responsibly priced from the published fee guide, Assista will quote before proceeding.
Payment
Payment methods will be published when activation is complete.
The page is ready now; final payment channels can be switched on after banking and merchant setup are complete.
When payment is due
Assista confirms payment requirements before beginning the next paid stage of work.
- Professional fees are generally paid before new work begins.
- Customs duties, taxes and government charges remain the client’s responsibility.
- Where staged or quoted work applies, the payment schedule will be stated in the quotation or engagement terms.
- Additional work outside the agreed scope will be confirmed before it is undertaken.
Need to cancel or request a refund? See our Refund Policy.
Final online and bank payment options will appear here after Assista’s business banking and merchant arrangements are activated.
Until then, request a quote or contact Assista for current payment instructions.
Before you pay
Want to estimate the government charges first?
Use the Assista Tariff Guide and Duty Calculator to review published treatment and estimate ordinary Customs duties, taxes and charges before requesting professional service.
Important
What this guide does — and does not — promise.
Published professional fees are intended to help you understand common service costs before you begin. They do not replace a quotation where the scope, complexity, urgency, shipment type, agency involvement, corrective work or other circumstances require individual pricing.
Assista professional fees are separate from Customs duties, VAT, environmental levies, excise, processing charges, freight, insurance, storage, carrier fees, permit fees and other government or third-party costs unless a written quotation expressly states otherwise.